- User-Definable Call Types
- User-Definable Departments
- Service Call History by Customer
- Location or Technician
- Easy Access to Customer Locations
- Send Email
- Page or SMS to Field Technicians
- Assignment of Resources such as Technicians
- Equipment and Subcontractors
- Assignment of Resources by Skill Set
- Territory and Department
- Data Capture Such as Work Performed
- Time Arrived
- Time Departed
- Actual and Billable Hours
- Parts Used
